Statement of Non-discrimination

1. Our commitment

Get Covered complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act, and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability or sex (including sex characteristics, pregnancy, sexual orientation and gender identity). Get Covered does not exclude people or treat them differently because of any of these.

2. Free aids for people with disabilities

We work to make Get Covered usable with screen readers, keyboard navigation and larger text, in line with Sections 504 and 508 of the Rehabilitation Act. We also provide, free of charge and in good time:

• written information in other formats, such as large print, audio or accessible electronic formats;
• help by phone through a relay service (dial 711), or by written message if a call does not work for you;
• other reasonable changes to how we work, so that you can use Get Covered.

3. Free language help

Get Covered's pages are available in English, Spanish, Gujarati, Hindi, Arabic, Polish and Russian. We can help you directly in English and Hindi. For other languages we provide free language help through translation services, including translation of written messages in live help and written information in your language.

Translations are made to the best of our ability. The English version is the one that governs; a translation is for your convenience only and has no legal effect.

4. How to ask for aids or language help

Tell us what you need and how to reach you:

• Phone: (305) 564-4050 (relay: 711)
• Email: support@getcovered.cloud
• Mail: Get Covered, 65 Avenue B, Lodi, NJ 07644

5. If you believe we discriminated against you

If you believe Get Covered failed to provide these services or discriminated in another way, you can file a grievance with our Civil Rights Coordinator in person, by mail, by phone or by email. If you need help filing one, the Civil Rights Coordinator will help you.

• Civil Rights Coordinator, Get Covered, 65 Avenue B, Lodi, NJ 07644
• Phone: (305) 564-4050 (relay: 711)
• Email: support@getcovered.cloud

6. Complaints to the U.S. Department of Health and Human Services

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

• Online, through the Office for Civil Rights complaint portal at ocrportal.hhs.gov/ocr/portal/lobby.jsf
• By mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
• By phone: 1-800-368-1019 (TDD: 1-800-537-7697)
• Complaint forms are at www.hhs.gov/ocr/complaints/index.html